Lake Pointe Medical Center in Rowlett, Texas saw a rise in patient, patient family and guests, and employee satisfaction scores after it added Curbside Inc. concierge services at the end of 2007.
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“The errand may be something as simple as buying flowers or bringing lunch in for an expectant father so he can remain with his wife or it may be something more involved. "A lot of times emergencies come up and need to be taken care of," says Eric Evans, CEO of Lake Pointe Medical Center. "We get comment cards from families saying things like "It made my day a lot easier" and "We were surprised and thrilled at this service.'"
